Garment orders are based on the measurements/sizes that you provide on our website by email, phoneor fax.
Pehnawa will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided.
Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library.
We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a free fix.

Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

Note: Above stated terms are only applicable if we be informed in 10 days after delivery
Note: There is no refund for shipping and handling charges.

If you have questions about refund policy OR if you wants to know more about it please don't hasitate to Contact us